Salon and Spa Management Solutions

Affordable software and support for everyone from a home salon to the most sophisticated spa or group

Choose your industry

Hair salon Beauty salon Hotel spa
Day spa Nail Salon Medical Aesthetic Holistic Therapy

Hair Salon

A hair salon's high paced environment means that you need a fast and solid system to ensure that every penny is accounted for at the end of the day. At the same time all client details need to be updated and all stock adjustments entered.

ESP's easy to use software does all of this for you and by simply entering daily sales as they happen.Your day end cash up will be calculated, staff will be paid their correct commission, client histories will reflect all their purchases, monthly reports will break down your income by Service, Retail, Professional and Category will be accounted for down to the millilitre

No more late nights trying to calculate wages (including Council Fees) or produce figures for your accountant that don't make any sense. Now you can generate powerful reports that will give you all the detail you need in order to make important decisions about your business as well as reduce your accounting fees. All of this integrated with Appointment Bookings, SMS and Email means you can take control of every aspect of your business.

Beauty Salon

ESP Software gives you the opportunity to create a Professional as well as Personal Environment for your clients.With ESP’s modular philosophy you can grow your software as you grow your business. Starting with Client Records, Daily Sales, Simple Stock Control and Reports

You’ll quickly find that you are ready to move on to Computerised Bookings, Staff Commissions and Wage Slips as well as Marketing via SMS & Email and even your own Income Statement and Balance Sheet.Tracking your Vouchers will become far more tightly controlled and you will be able to easily offer clients Promotional Packages for events like Mother's Day or Valentines.

Generating Wages will be very simple.Sliding Scales, even Sliding Scales per Category, are simple to set up and you will be able to provide staff members with professional Wage Slips with all their salary details.

Hotel Spa

As the guest experience is vital in the hospitality industry, and a high standard of services expected by hotel guests.ESP's seamless room charge interfacing to Hotel Property Management Systems ensures that the guests receive only the best service from your spa. Upon checkout from the hotel all of the guests spa invoices reflect on their hotel bill.

Promotional Packages, Courses, Gift Vouchers, Loyalty Structures and Memberships all enable you guaranteed repeat business so that your revenue is not dependant on hotel occupancy rates. Email and SMS technology also make it possible to communicate effectively with clients for Appointment Reminders, Follow Ups and ongoing Marketing using powerful filtering criteria.

Booking of Staff, Rooms and Equipment enable you to easily manage all of the resources in the spa. Hotel guests can make their own bookings using the online booking engine. Revenue can be categorised according to local or hotel guests to determine performance between the various client types. Revenue can also be split by department in order to separate out revenue centres like the Spa and the Gym

Day Spa

From the moment a client is booked in for an appointment, ESP Software begins building a client profile. As a result you are able to not only provide them with the best service possible but also retain them for the long term. Detailed Client Histories, Notes and Photos ensure that you Know Your Clients even before they return.

Promotional Packages, Courses, Gift Vouchers, Loyalty Structures and Memberships all enable you guaranteed repeat business. Email and SMS technology make it possible to communicate effectively with clients for Appointment Reminders, Follow Ups and ongoing Marketing using powerful filtering criteria. Detailed reporting will break down your revenue by Staff, Client Gender, Client Age, Department, Category and Item.

Revenue forecasting based on bookings as well as staff and room occupancy rates will advise you what you can expect in the coming weeks and months so that you can take the necessary actions before its too late. Monthly and daily targets and detailed Business Intelligence reporting for staff appraisals ensure that therapists remain motivated and loyal.

Nail Salon

ESP Software gives you the opportunity to create a Professional as well as Personal Environment for your clients. With ESP’s modular philosophy you can grow your software as you grow your business. Starting with Client Records, Daily Sales, Simple Stock Control and Reports you’ll quickly find that you are ready to move on to Computerised Bookings, Staff Commissions and Wage Slips as well as Marketing via SMS & Email and even your own Income Statement and Balance Sheet.

Tracking your vouchers will become far more tightly controlled and you will be able to easily offer clients Promotional Packages for events like Mother's Day or Valentines. Monitoring Client Courses for sunbeds and other pre-paid sessions will be a breeze.

Generating Wages will be very simple as all staff revenue will be correctly calculated without duplicating Turnover for Vouchers or Courses sold. Sliding scales and even sliding scales per category are simple to set ux&p and you will be able to provide staff members with professional wage slips with all their salary details.

Medical Aesthetics

ESP Software provides you with an Integrated, Professional yet Easy to Use system to provide patients with the level of service expected in the medical industry yet with all of the personal follow up provided in the spa environment. Detailed Patient Records enable you to keep a record of all treatments provided as well as General Notes and Notes per Treatment. This detail along with the ability to link photo images to patients histories enable you to track the patient's progress over time.

Powerful user-defined follow up rules enable you to create multiple follow up processes and will indicate exactly which patients are due to be contacted and which are overdue. One system will manage all your Bookings, Invoicing, Debtors Control, Income & Expenditure, Reporting, Communication via SMS & Email, Follow Up Processes and even Payroll.

ICD 10 and NAPPI codes will be printed on invoices so that patients can easily claim from their medical aid schemes. Integration with accounting systems like Pastel and the ability to export reports to Excel make ESP the most versatile system available.

Holistic Therapy

ESP was written from the start to act as a mechanism to support the business owner and NOT formulated from the traditional "Accounting" philosophy that most systems use as their foundation. The ESP Foundation is based on the energetic principles of business which chiefly hinges on the flow of information. The financial transaction is the end result and accounted for as a matter of course.

Knowing your clients and communicating with them effectively are vital to your business and ESP provides effective and simple ways of doing this. You can keep as much (or as little) information as you like on your clients and every time a client visits, their profile will be updated.

You can send out personalised SMS messages to individuals or groups and using ESP’s powerful client filtering capabilities you can be very specific about who you communicate with. Scheduling Appointments, Client Records, Billing, Email/SMS communication, Best Business Practices all culminate in Business Intelligence information that allows you to compare your "feel" of the business to the information reflected.

Choose your software

General manager Schedule assistant Marketing assistant Wage assistant Financial assistant ESP Cloud

SALON & SPA MANAGER is the core module in the ESP Software suite and focuses on the key Financial, Client, Staff and Stock management with a daily, weekly and monthly attention to detail...

SCHEDULE ASSISTANT is the ultimate Client Appointment Management and Staff Rostering System...

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MARKETING ASSISTANT is a dynamic client communication system that enables you to contact your clients via SMS and Email on an individual or bulk basis...

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WAGE ASSISTANT powerfully automates month end procedures to quickly produce staff salaries accurately by drawing information directly from the Salon & Spa Manager system...

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FINANCIAL ASSISTANT brings you complete control over all your income and expenditure in a simple format that anyone can use and keep you informed on a daily basis as to your operational profitability...

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USING INTERNET TECHNOLOGY ESP ONLINE makes it possible for even the smallest business to use the latest technology to access salon or spa information from home, cell phone or anywhere in the world via a web browser...

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General Manager

SALON & SPA MANAGER is the core module in the ESP Software suite and focuses on the key Financial, Client, Staff and Stock management with a daily, weekly and monthly attention to detail that ensures complete control of your business regardless of who operates the reception or back office area.

For larger businesses ESP offers scalable network licensing models coupled with the intelligent deployment of the Assistant Modules to significantly reduce software costs and spread functionality.

Key Features

  • Daily Sales, Stock & Cash Up emphasis with controls
  • Staff Purchase / Client Returns / Petty Cash management
  • Client Records & Service Histories
  • Packages, Courses & Voucher Control
  • Simple or Detailed Stock Control (Including Per Ml)

Key Features

  • Service Stock Recipes & Intelligent service costing tools
  • Staff Shifts, Low Stock Alerts
  • Daily, weekly & monthly Reporting
  • Fast Point Of Sale
  • Hardware options Touch Screen / Scanners / Cash Draw

Schedule Assistant

SCHEDULE ASSISTANT is easy to use and intelligently builds business scheduling rules that ensure the client receives the best service from the appropriate staff member and reminds your staff of their personal preferences when they arrive for their appointment. Excellent service starts with excellent scheduling by maintaining the highest standards regardless of who handles a clients appointment. If a staff member is absent, within minutes reallocate or inform clients via SMS to avoid loss of clients or resulting poor service.

Key Features

  • Personalised client scheduling rules and preferences
  • Staff, Resource (room) & Equipment Bookings
  • Service, Session & Package Bookings
  • Group bookings and Corporate accounts
  • Maintain complex Staff Rosters easily
  • Staff, Service & Product scheduling rules
  • Visual coding of client Status & Categories

Key Features

  • Speeds up Salon & Spa Manager Point Of Sale
  • Auto detects and alerts for late clients and SMS options
  • Warnings to prevent duplicate bookings
  • Automated contra-indication notifications
  • Report on scheduling efficiency & usage levels

Schedule Assistant

MARKETING ASSISTANT uses intelligent filtering based on your clients demographic and service history to create smart cost effective marketing campaigns. No need to retype or maintain separate email or SMS lists as the information is automatically updated via Salon & Spa Manager or Scheduler Assistant.

For example create a promotion for all female clients who have accumulated 100 loyalty points and bought a particular product or purchased a service by a staff member and send it out in 10 minutes!

Key Features

  • Build detailed client filtering rules
  • Individual or Bulk SMS & Email formats
  • Personalise each clients message
  • Send Birthday reminders with loyalty bonuses
  • Send Accounts owing and loyalty reminders

Key Features

  • Send Appointment reminders
  • Stimulate repeat business
  • Target clients who have not returned
  • Improve client perception of services with
  • automated follow up quality assessments

Wage Assistant

WAGE ASSISTANT powerfully automates month end procedures to quickly produce staff salaries accurately by drawing information directly from the Salon & Spa Manager system incorporating staff purchases, loans and repayments to ensure staff are paid on time. Create intelligent rules to facilitate sophisticated incentive programs for your staff that are easy to manage and stimulate them to achieve more and feel the rewards.

Maintain profitability by using this powerful system to ensure that the relevant client, stock, service, credit card and account handling fees are deducted where applicable.

Key Features

  • Individual Staff Salary Structures
  • Automated Staff Turnover Calculations
  • Staff Commissions by Service & Retail
  • Staff Commissions by Category
  • Commissions by Sliding Scale

Key Features

  • Staff Loan Account Updates
  • Staff Salary Slips
  • Annual TAX assessments
  • User defined access protection
  • TAX tables & associated employment deductions

Financial Assistant

FINANCIAL ASSISTANT complements your accounting process by reducing the workload thus vastly reducing associated costs yet improving relations to ensure that their professional knowledge is utilized. Import and export account information to Excel and other accounting packages ensuring seamless integration with other financial systems.

Key Features:

  • Easy to use Income & Expenditure Tracking
  • Manage Stock and General supplier accounts
  • Incorporates Salon & Spa Manager transactions
  • Incorporates Wage Assistant Salary transactions

Key Features:

  • Profit & Loss Summary Reports
  • Income and Expense Reports
  • VAT Return Calculations
  • Pre-defined (editable) chart of accounts
  • User defined access protection

Key Features

  • Staff Loan Account Updates
  • Staff Salary Slips
  • Annual TAX assessments
  • User defined access protection
  • TAX tables & associated employment deductions

ESP Cloud

ESP ONLINE - WEB SOLUTIONS:

  • Web access to business transactions
  • Web access to daily or defined reports
  • Web access to client records & Histories
  • Web access to staff performance and details

ESP ENTERPRISE facilitates seamless group management by consolidating all branch information and transactions at the Head Office for effective Head Office Management.

ESP ENTERPRISE GROUP MANAGEMENT:

  • Enterprise, Branch & Staff level Reporting
  • Changes at Head Office effected at branches
  • Group Rostering & Wages
  • Group Marketing (SMS & EMAIL)
  • Centralized Client database
  • Centralized Stock Management
  • Centralized Price List Updates
  • Management access via Web

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9 out of 10 consultants recommend ESP Salon & Spa Software
For over 16 years, ESP has been a trusted name in Salon & Spa Software. That's why 9 out of 10 consultants, who advise Salons and Spas on management software, recommend ESP. Make the right choice for your business and let ESP take you beyond Salon & Spa Management

ESP Salon & Spa Software has no compulsary license fees
There no compulsory license fees when purchasing your software. Should you wish to take out monthly support, you can do so by subscribing to one of ESP's affordable monthly Support Programs that suit your requirements.

Add specialized modules to cater for management specific requirements
The growth of any business demands the ability to add new functionality to your management system. ESP allows you to add specialized modules or custom develop according to you requirements. Seamlessly intergrated, these add-ons offer powerful features and enhanced functionality providing your business with solutions specific to your management processes. Because we understand that every business is unique.

It's easy to use
We have in-depth understanding of the Salon and Spa industries. Continual feedback from our customer base of over 1500 Salons & Spas reveals that ESP is highly rated as being Easy-To-Use, Intuitive and Affordable.

ESP is a leading South African Brand
ESP Software is innovative, of the highest quality and proudly developed in South Africa. Now used throughout South Africa, the UK, Ireland, Australia and the Middle East in over 1500 Salons & Spas.

ESP integrates with Microsoft Office, Accounting and Property Management Systems (Hotels)
Integrate your Finances, Clients and Price lists with Microsoft Excel for easy importing and exporting and post Hotel Room Charges to leading Property Management Systems.

Backed by an extensive National Service and support infrastructure
We've been the foundation of South African Salon & Spa Management for more than 16 years. With offices in Johannesburg, Durban, Cape Town and partners nationwide as well as the UK, Ireland, Cypress, Kuwait, Kenya and Australia, we'll support your business anywhere in the world.

30 days free unlimited support
ESP Support is a support plan that offers you all the help and benefits your business needs. It includes unlimited telephonic support as well as free software updates. If you purchase any ESP software module you qualify for FREE support for the first 30 days upon delivery. Thereafter you can suscribe to ESP Support on a monthly basis.

ESP Caters for the growth of your business
As your business grows and requirements change, you can add modules and upgrade seamlessy to an ESP product that best meets your needs. You can also add cost effective network licenses as you require them

Most Salons and Spas Use ESP
Over 1500 Salons and Spas across South Africa and the world use ESP Salon & Spa Software to manage their businesses. In fact, the extent to which ESP manages Salons and Spas has made it South Africa's most preferred salon and spa software.

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